Happy Tails Policies

At Happy Tails, we are honored to be able to care for your beloved canine family. Our policies and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns, we will be happy to discuss with you further.

Cancellation & Reservation Changes

Updated November 2025

Advance notice of any adjustment to your reservation (cancellation, change of drop-off/pick-up day or time, or any other reservation change) is required. This helps us best serve our valued clients, maintain competitive rates, maintain safe staffing ratios, and continue to provide high-quality services. We greatly appreciate your support and understanding of the following policies and the respective fees.

*Advance notice and fees based on the original reservation requested.

*Fees apply without exception.

*Rescheduling a reservation is considered a cancellation, as we have already reserved the space.

Premium/Holiday Period Cancellations
Applies to reservations with at least 1 full day of boarding listed within the Premium Period.
Dates are updated annually and listed on our website as well as below.

14 Days or Less Advance Notice – 25% Total Due for Entire Scheduled Reservation

7 Days or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation

72 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation

48 Hours or Less, or "No-Show" – 100% Total Due for Entire Scheduled Reservation

Daycare Cancellations – At least 24 hours' notice is required or you'll be charged the full day.

Premium/Holiday Period Reservation Changes:

Customers may adjust their reservation through the Happy Tails Portal until 7 days before their reserved arrival time, and the invoice will be adjusted to reflect the updates.
Customers who make changes to their reservation within 7 days of arrival, or at any other time during their reservation, will still be responsible for the cost of the entire original reservation.

2026 Premium Period Dates

New Year's

Thursday January 1st - Saturday January 4th

Winter Break

Friday February 13th - Monday February 23rd

Easter & Spring Break

Wednesday April 1st - Monday April 13th

Memorial Day to Labor Day

Friday May 22nd - Tuesday September 8th

Columbus Day Weekend

Friday October 9th - Tuesday October 13th

Veterans Day Weekend

Friday November 7th - Wednesday November 12th

Thanksgiving Break

Friday November 20th - Monday November 30th

Christmas to New Years

Friday December 18th - Sunday January 3rd

Standard Period Cancellations:

Applies to dates outside of our Premium Period.

7 Days or Less Advanced Notice – 25% Total Due for Entire Scheduled Reservation

72 Hours or Less Advance Notice – 50% Total Due for Entire Scheduled Reservation

48 Hours or Less Advance Notice – 75% Total Due for Entire Scheduled Reservation

24 Hours or Less Advance Notice or “No-Show” – 100% Total Due for Entire Scheduled Reservation

Daycare Rescheduling or Cancellations: You must give at least 24 hours' notice to cancel, or you'll be charged the full day.

Standard Period Reservation Changes:

Customers may adjust their reservation through the Happy Tails Portal until 72 hours before their reserved arrival time, and the invoice will be adjusted to reflect the updates.

Customers who make changes to their reservation within 72 hours of arrival, or at any other time during their reservation, will be responsible for the cost of the entire original reservation.