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Happy Tails Policies

At Happy Tails, we are honored to be able to care for your beloved canine family. Our policies and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns, we will be happy to discuss with you further. 

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Delayed Check IN, Early Check Out, & Cancellations

Advanced notice of schedule changes and cancellations are imperative to accommodating clients most effectively, maintaining competitive rates, and providing high quality services at Happy Tails. We greatly appreciate your understanding of the need to implement the following delayed drop off, early pick up, and cancellation policies and associated fees.

 

Standard Period (Non-Premium):

 

Delayed Check In & Early Check Out:

Delayed Check In: At least 8 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight or you will be charged for the entire stay originally reserved.

 

Early Check Out: At least 8 hours’ notice before your newly requested pick-up time is required for early pick-up, or you will be charged for the entire stay originally reserved. 

 

Cancellation:

With 72 Hours Advanced Notice – No Fee
 

Less Than 72 Hours Advance Notice - $50.00 Fee
 

Less Than 24 Hours or No-Show – 50% Total Due for Entire Scheduled Reservation
 

Daycare Cancellations – At least 12 hours’ notice, or the full daycare rate will be charged.

 

 

Premium Period Cancellations

Applies to reservations with at least 1 full day of boarding listed within the Premium Period.
 

2024 Effective Dates

Martin Luther King Weekend 

Friday January 12th - Tuesday January 16th 

 

Winter Break 

Wednesday February 14th - Wednesday February 28th 

 

Easter & Spring Break 

Wednesday March 27h - Wednesday April 10th 

 

Memorial Day to Labor Day 

Wednesday May 22d - Wednesday Sept 4th 

Columbus Day Weekend 

Friday October 11th - Tuesday October 15th 

 

Veterans Day Weekend 

Friday November 8th - Tuesday November 12th 

Thanksgiving Break 

Sunday November 24th - Sunday December 1st

 

Christmas to New Years 

Friday December 20th to Sunday January 5th

 

Delayed Check In & Early Check Out

Delayed Check In: At least 24 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight or you will be charged for the entire stay originally reserved. 
 

Early Check Out: At least 24 hours’ notice before your newly requested pick-up time is required for early pick-up, or you will be charged for the entire stay originally reserved.

Cancellation:

With 7 Days Advanced Notice – No Fee
 

Less Than 7 Days Advanced Notice - $75.00 Fee
 

Less Than 72 Hours Advanced Notice – 50% Total Due for Entire Scheduled Reservation
 

Less Than 24 Hours or No-Show – 100% Total Due for Entire Scheduled Reservation
 

Daycare Cancellations – At least 24 hours’ notice, or the full daycare rate will be charged.
 

 

*Advance notice based on the original scheduled drop off/pick up time*

*Cancellation Fee amount listed is PER DOG. 

*Cancellation fees must be paid within 15 days of the scheduled reservation by check or cash, and Final Invoices must be paid within 15 days of pick up. After the 15-day grace period has passed, 10% of the original invoice total will be added as a late fee. Failure to pay will result in the inability to board again at Happy Tails until the outstanding balance is paid in full. 

Dogs must attend a Daycare or Boarding visit at least once a year to remain a Happy Tails pup (more than one year cannot pass between visits, it is not based on calendar year). There can be many behavioral changes within a year, and we pride ourselves on maintaining a safe environment with open play. We want to make sure dogs who are coming in are still a great fit to be around the other dogs and in a boarding setting. If it has been over one year that your pup has been, they must come for a Daycare Evaluation prior to boarding again. 

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