Happy Tails Policies
At Happy Tails, we are honored to be able to care for your beloved canine family. Our polices and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns we will be happy to discuss with you further.
Delayed Check IN, Early Check Out, & Cancellations
Advanced notice of schedule changes and cancellations are imperative to accommodating clients most effectively, maintaining competitive rates, and providing high quality services at Happy Tails. We greatly appreciate you understanding the need to implement the following delayed drop off, early pick up, and cancellation policies and associated fees.
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Standard Period (Non-Premium):
Delayed Check In & Early Check Out:
Delayed Check In: At least 8 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight or you will be charged for the entire stay originally reserved.
Early Check Out: At least 8 hours’ notice before your newly requested pick-up time is required for early pick-up, or you will be charged for the entire stay originally reserved.
Cancellation:
With 72 Hours Advanced Notice – No Fee
Less Than 72 Hours Advance Notice - $50.00 Fee
Less Than 24 Hours or No-Show – 50% Total Due for Entire Scheduled Reservation
Daycare Cancellations – At least 12 hours’ notice, or the full daycare rate will be charged.
Premium Period Cancellations
Applies to reservations with at least 1 full day of boarding listed within the Premium Period.
2023 Effective Dates:
February 16th – February 27th
April 7th – April 17th
May 25th – September 10th
November 19th – November 26th
December 17th – January 2nd
Delayed Check In & Early Check Out
Delayed Check In: At least 24 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight or you will be charged for the entire stay originally reserved.
Early Check Out: At least 24 hours’ notice before your newly requested pick-up time is required for early pick-up, or you will be charged for the entire stay originally reserved.
Cancellation:
With 7 Days Advanced Notice – No Fee
Less Than 7 Days Advanced Notice - $75.00 Fee
Less Than 72 Hours Advanced Notice – 50% Total Due for Entire Scheduled Reservation
Less Than 24 Hours or No-Show – 100% Total Due for Entire Scheduled Reservation
Daycare Cancellations – At least 24 hours’ notice, or the full daycare rate will be charged.
*Advance notice based on the original scheduled drop off/pick up time*
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*Cancellation Fee amount listed is PER DOG.
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*Cancellation fees must be paid within 15 days of the scheduled reservation by check or cash, and Final Invoices must be paid within 15 days of pick up. After the 15-day grace period has passed, 10% of the original invoice total will be added as a late fee. Failure to pay will result in the inability to board again at Happy Tails until the outstanding balance is paid in full.