Happy Tails Policies

At Happy Tails, we are honored to be able to care for your beloved canine family. Our polices and procedures we have in place allow us to provide the quality care we are known for. These policies also ensure the safety of all of our pets and staff. We appreciate your understanding and if you have any questions or concerns we will be happy to discuss with you further. 

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Early Pick-Up & Cancellations

Early Pick- Up - Based on your original scheduled pick-up time:

At least 24 hours’ notice before your newly requested pick up time is required for early pick up during a premium period reservation or you will be charged for the entire stay originally reserved.


At least 24 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight during a premium period or you will be charged for the entire stay originally reserved. 

At least 8 hours’ notice before your newly requested pick up time is required for early pick up during a non-premium period reservation or you will be charged for the entire stay originally reserved. 


At least 8 hours' notice before your original scheduled drop off-time is required if you're requesting to delay your arrival by one or more overnight during a non-premium period or you will be charged for the entire stay originally reserved.

 

Cancellation Policy

Advanced notice of schedule changes and cancellations are imperative to accommodating clients most effectively, maintaining competitive rates, and providing high quality services at Happy Tails. We greatly appreciate you understanding the need to implement the following cancellation policies and associated fees.

*Advance notice based on the original scheduled drop off time*

Standard Period (Non-Premium) Cancellations

With 72 Hours Advanced Notice of Cancellation – No Fee

Less Than 72 Hours Advance Notice of Cancellation - $50.00 Fee

Less Than 24 Hours or No-Show – 50% Total Due for Entire Scheduled Reservation

Daycare Cancellations – At least 12 hours’ notice of cancellation or the full daycare rate will be charged

 

Premium Period Cancellations

Applies to reservations with at least 1 full day listed within the Premium Period.

 

2022 Effective Dates:
February 14th – February 28th

April 11th – April 25th

May 25th – September 10th

November 21st – November 28th

December 19th – January 2nd
 

With 7 Days Advanced Notice of Cancellation – No Fee

Less Than 7 Days Advanced Notice of Cancellation - $75.00 Fee

Less Than 72 Hours Advanced Notice of Cancellation – 50% Total Due for Entire Scheduled Reservation

Less Than 24 Hours or No-Show – 100% Total Due for Entire Scheduled Reservation

Daycare Cancellations – At least 24 hours’ notice of cancellation or the full daycare rate will be charged
 

*Cancellation fees must be paid within 15 days of the scheduled reservation by check or cash. After the 15 day grace period has passed, 10% of the invoice total will be added at that time and every 15 days thereafter until the balance is paid in full. Failure to pay will result in the inability to board at Happy Tails until the outstanding balance is paid in full.